Last Updated: July 16, 2020
Personal information identifies or describes a person or can be directly linked to a specific individual. Examples of personal information include, but are not limited to, a person’s name, mailing address, billing address, telephone number, email address, photos, videos, and credit or debit card number. We also collect contact information if you choose to upload, sync or import it from a device (such as an address book or call log or SMS log history), which we use for things like helping you send messages, photos, videos, and other information to people you know and for the other purposes listed below. We may request personal information when you submit comments on OneDay’s service or when you participate in a survey, poll, blog or live chat. You may also be asked to provide information when subscribing to an email newsletter, email alerts, registering for the App, or purchasing OneDay services online. For example, you may be asked to provide an email address and name if you’d like OneDay to respond to input provided via a feedback form or survey. The personal information you voluntarily provide will be used to respond to your request and analyze trends. OneDay may use this information to inform you of service information, promotions, or other news of value to you as a OneDay customer. This information will not be disclosed to a third party unless you affirmatively consent to its release or unless required by law, court order, or as legally required to do so in connection with law enforcement investigations or other legal proceedings. OneDay or its contracted vendors do not sell, trade, or rent your personal information to anyone, except when the purpose and manner of the disclosure has been disclosed to you prior to your providing the information. We occasionally hire other companies to provide limited services on our behalf, such as processing credit card transactions, sending emails, or answering customer questions about the Services. Those companies are provided with the personal information they need to deliver the service for which they are hired. We require these companies to maintain the confidentiality of the information they receive, and prohibit them from using the information for any other purpose. OneDay is committed to the security of customer personal information. OneDay, together with its service providers, store the personal information provided by OneDay customers on computer servers that are located in secure, controlled facilities. Servers are designed with software, hardware and physical security measures in place intended to prevent unauthorized access. Access to personal information is controlled through administrative, technical, and physical security measures and is regularly audited.
Log Activity for Statistical Analysis
Aggregate data is statistical information that is derived from collective data that relates to a group or category of persons. Aggregate data reflects the characteristics of a large group of anonymous people. OneDay may use aggregate data and provide aggregate data to others to generate statistical reports for the purpose of managing OneDay operations.OneDay tracks activity and function of the Services in the form of log files on web servers. These logs are analyzed by third-party statistical analysis software solutions, such as Google Analytics, to provide visitor activity trend data. The data gathered is used to better organize information contained on the Sites and to improve the user experience for our customers. These files merely log visitors to the Sites—usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the Sites, track user’s movement around the Sites, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable. This information is not used to identify our visitors on an individual level.
Cookies and Web Beacons
In the course of operating a website, certain information may be collected automatically by cookies. Cookies are small files which can be placed on your computer by web servers when you visit certain sites. Cookie placement helps increase the Sites’ general effectiveness for visitors. These files may contain information such as ID’s and passwords, personal information, or preferences. During your visit, the server can access these files to help personalize pages or allow you to affect e-commerce more easily.We may also use web beacons in order to recognize users and assess traffic patterns, and we may include web beacons and cookies in our email messages in order to count how many e-mail messages have been opened. We may also employ web beacons from third parties to help us compile aggregated statistics and determine the effectiveness of our promotional campaigns. Other than our service providers providing services on our behalf, we prohibit third parties from using web beacons on the Sites to collect or access your personal information.We may collect information about your visit to the Sites, including the pages you view, the links you click, and other actions taken in connection with the Sites. We also collect certain standard, non-personally identifiable information that your browser sends to every website you visit, such as your IP address, browser type and language, access times, and referring website addresses. As a part of site management, information is collected for analysis and statistical purposes. This information is not reported or used in any manner that would reveal personally identifiable information. It will not be released to any outside parties unless legally required to do so in connection with law enforcement investigations or other legal proceedings, or pursuant to any other legal or statutory request.If you are concerned about privacy, you may set up your browser not to accept cookies, or you can delete them from your hard drive once you leave the Sites. However, this can affect how you are able to interact with the Sites as well as other websites. This could include the inability to login to services or programs, such as logging into your account. By using the Sites, you consent to the collection and use of information as described above.
The ‘OneDay’ Mobile App
OneDay does not collect or store personal information from customers downloading, installing or using the App on Apple, Android, or Windows smartphone or mobile devices. However, personal information is collected when customers use the App to register for a OneDay account. Customers who want to provide feedback via the ‘Survey’ button in the App have the option to provide contact information if they would like a reply. Payment information is collected when customers sign up to make purchases in the App.In the event the App crashes, a ‘crash log file’ is automatically generated and sent to the App’s cloud server. Device model, current system version, time of crash, and crash report (a text file which consists of errors/exceptions logs on what caused the App to crash) is collected for troubleshooting—no personal information is collected or sent to the App’s cloud servers.Event tracking is utilized to provide information to support improved future app design. Various buttons, links, and actions are logged and sent to Google Analytics server to determine feature usage, content usage, and app behavior. If a data connection is not available, data is temporarily stored on the device until a data connection is established, at which point, data is sent to Google Analytics servers—no personal information is collected or sent to Google Analytics.
OneDay provides links to other websites to our customers. OneDay provides links to selected sites not associated with OneDay, such as social media sites. If you follow these links, you are leaving the OneDay site and are subject to the privacy policies of those sites. Note that the links we provide to outside sites are offered for your convenience. OneDay takes no responsibility for outside sites’ content or policies.
Social Sharing Features
The Sites or App may integrate with social sharing features and other related tools which let you share actions you take using the Services with other applications, websites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
Children’s Online Privacy Protection Act
We support and comply with the Children’s Online Privacy Protection Act and we do not knowingly collect information from children under the age of 13, nor do we share such information with third parties. Children under the age of 13 may not use the App.
OneDay participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss–U.S. Privacy Shield Framework. OneDay is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov.
OneDay is responsible for the processing of personal data it receives under the Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf. OneDay complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, OneDay is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, OneDay may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Complaints and Dispute Resolution
Attn: Privacy Officer
5910 N. Central Expy, Suite 1310
Dallas, TX 75206
OneDay has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit JAMS at https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you. Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
How to Contact Us
If you wish to be informed what personal data we hold about you, or if you want it to be removed from our systems, please contact us at email@example.com
In certain circumstances, you have the following data protection rights:
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your personal data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where OneDay relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
If you are a resident of the European Economic Area (EEA), you have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the EEA.